Shipping policy

All our balance boards are handcrafted in our workshop, with careful attention to every detail. For this reason, manufacturing and shipping times may vary depending on the model and the level of customisation required.

• • QUIVER range: manufacturing time of 3 working days plus estimated shipping time.
  •  GOOFY and GOLD ranges: as these are models with customised cuts and designs, the estimated time is around 2 weeks.

Regardless of the model you choose, we will keep you informed at all times about the status of your order and its manufacturing stage. If you need more information, you can contact our team via the web form or by sending an email to info@radixbalance.com.

⚠️ Areas with shipping restrictions

RadixBoard does not currently ship directly to the Canary Islands, Balearic Islands, Ceuta and Melilla due to the logistical and fiscal particularities of these regions.
Some customers residing in these areas choose to use external forwarding services or independent island distributors, contracted and managed directly by the buyer.
RadixBalance does not offer support, management or responsibility for these external services, nor for the customs, tax or logistical procedures arising from their use.
In these cases, any incident related to transport, additional costs, taxes or delivery times must be resolved directly with the external service provider contracted by the customer.
Return policy
You have 60 days to return your product. To do so, you must provide us with your order number by email (info@radixbalance.com) or via WhatsApp on +34 639 14 30 03.

⚠️ Important:

the product must be returned in perfect condition, in its original packaging and with no signs of use. If these conditions are not met, the return cannot be processed. In this case, a voucher for the corresponding amount will be issued, valid for 12 months, or, if you prefer, a refund will be made to the same account used for the purchase.

🔒 Exclusions:

Returns are not accepted on personalised products, except in cases of manufacturing defects attributable to Iboards. If you receive a damaged or defective package, please refuse it at the time of delivery so that the carrier is held responsible.
In the event of damage during transport, please inform us immediately at info@radixbalance.com. We will process the claim with the courier company and coordinate with you to collect the damaged product (at no cost to you) and send a new one. Claims will not be accepted after the stipulated period for reporting transport damage has expired.